Return Policy

RETURN PROCESS

Product may be returned under the following conditions:

  1. Such product has not been used and remains in the similar condition at the time you received it in the original packaging box. Reship the product to Epilog Furniture.
  2. Fill in and attach the Product Return Form into the box or you can fill Return Form from the website
  3. Product return shipping connote shall be received by us via email to [email protected] not later than 14 days since the date of delivery.
  4. Attach the original purchase document and the detail of the customer’s bank account along with the requirement set out in point 2.
  5. Fragile, ceramics, and stone-based products are not returnable.
  6. The customer shall fully authorize Epilog Furniture to perform quality check on the returned product and determine the return value.
  7. You have received the Product Return Receipt issued by Epilog Furniture not later than 7 days after we have received the product.
  8. All expedition costs incurred from the product shipment and return shall be covered by the customer.

 

REFUND

Upon approval, the refund shall be proceed not later than 7 days after you have received the Product Return Receipt from Epilog Furniture.

 

DELAY & FAILED REFUND

Shall you have completed all of the aforementioned procedures but still have not received any refund, please contact us via email to [email protected].

 

PRODUCT EXCHANGE

Exchange of similar products is a subject to their availability, furthermore we shall refund the money in accordance to the aforementioned REFUND and REFUND terms.

 

GIFTS

Products of complimentary gift are not returnable.

 

SHIPPING

Product Return Shipping Address: EPILOG FURNITURE Jl Palagan Tentara Pelajar Km 7.5 No 29 Sleman DI Yogyakarta 55581.

Please use expedition companies with high security and good services to return the product.

 

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PENGEMBALIAN

Pengembalian produk akan diterima jika memenuhi semua syarat berikut :

  1. Produk yang anda terima belum digunakan dan masih dalam kondisi yang sama saat anda terima pada box yang masih asli, dikirim kembali ke Epilog Furniture.
  2. Mengisi dan menyertakan kembali Form Pengembalian Barang di dalam box atau silahkan mengisi Form Pengembalian yang terdapat di halaman web.
  3. Resi pengiriman pengembalian produk harus sudah kami terima via email ke [email protected] paling lambat 14 hari dari tanggal pengiriman.
  4. Melampirkan dokumen pembelian asli dan detail rekening bank pihak customer bersamaan dengan email point no.2 diatas.
  5. Produk yang mengandung material seperti pecah belah, keramik dan batu tidak bisa dikembalikan.
  6. Pihak customer memberikan kuasa sepenuhnya kepada pihak Epilog Furniture untuk melakukan pemeriksaan kualitas produk yang dikembalikan dan menentukan nilai pengembalian.
  7. Anda telah menerima dokumen Tanda Terima Pengembalian Produk dari pihak Epilog Furniture yang akan kami terbitkan maksimal 7 hari setelah produk kami terima.
  8. Semua biaya ekspedisi yang timbul atas pengiriman dan pengembalian menjadi beban biaya customer.

 

PENGEMBALIAN PEMBAYARAN

Jika disetujui, maka pengembalian dana akan segera diproses maksimal 7 hari setelah anda menerima dokumen Tanda Terima Pengembalian Produk dari pihak Epilog Furniture.

 

KETERLAMBATAN & GAGALNYA PENGEMBALIAN PEMBAYARAN

Apabila anda sudah melakukan semua proses diatas dan anda masih belum menerima pengembalian, silahkan hubungi kami via email ke [email protected]

 

PENUKARAN PRODUK

Penukaran produk yang sama tidak bisa dilakukan jika stock habis, selanjutnya kami akan melakukan pengembalian pembayaran sesuai dengan ketentuan PENGEMBALIAN dan PENGEMBALIAN PEMBAYARAN diatas.

 

GIFTS

Produk berupa hadiah yang kami berikan secara cuma-cuma tidak bisa dikembalikan.

 

PENGIRIMAN

Alamat Pengiriman Pengembalia n Prod uk : EPILOG FURNITURE Jl Palagan Tentara Pelajar Km 7,5 No 29 Sleman DI Yogyakarta 55581.

Untuk pengembalian produk silahkan menggunakan jasa ekspedisi yang memiliki pelayanan dan keamanan tinggi.